Frequently Ask Questions

How much does carpet cleaning cost?

Our carpet cleaning prices depend on the size of the area, the carpet type, and how soiled it is. We assess your home or business on-site and provide a customised quote so you only pay for the cleaning your carpets actually need.

How often should I have my carpets professionally cleaned?

Most North Shore homes and offices benefit from professional carpet steam cleaning every 6–12 months, depending on foot traffic, pets, and spills. High‑traffic areas like hallways, living rooms, and entryways may require more frequent cleaning to stay fresh and hygienic.

Can carpets be steam cleaned too often?

With our professional steam cleaning system and safe cleaning solutions, carpets can be cleaned regularly without damage. In fact, frequent cleaning helps maintain the carpet pile, reduces wear in busy areas, and keeps your home healthier by removing dirt, bacteria, and pet contaminants.

Will my carpets be dry immediately after steam cleaning?

No, carpets will still be slightly damp after steam cleaning. Our equipment extracts most of the moisture, but a small amount remains in the fibres and needs a short period to air‑dry.

How long do carpets take to dry after cleaning?

In normal conditions, carpets usually dry within a few hours, depending on ventilation, carpet thickness, and weather. Good airflow and low humidity will speed up drying time.

What should I do after my carpets are cleaned?

Open windows and doors where possible and use fans to improve airflow and speed up drying. Avoid walking on the carpet while it is still damp; if you must cross the area, use clean, rubber‑soled shoes to prevent re‑soiling.

Will carpet steam cleaning remove fleas?

Professional steam cleaning alone will not fully eliminate fleas or their eggs. Arrange a dedicated flea treatment for carpets, rugs, upholstery, and pet areas before your cleaning appointment to avoid re‑infestation.

How is your odour treatment better than standard odour sprays?

Many supermarket odour sprays simply mask smells for a short time. Our odour treatment targets and bonds with the actual odour molecules in your carpets and upholstery, helping to neutralise them at the source for longer‑lasting freshness.

Can carpet cleaning help with allergies and indoor air quality?

Regular carpet steam cleaning removes dust, pollen, pet dander, and other allergens trapped deep in carpet fibres, which can improve indoor air quality. While some allergies still need medical treatment, keeping carpets, rugs, mattresses, and upholstery clean is an important part of a healthier home.

Do I need to prepare anything before the cleaning team arrives?

Please remove small items such as toys, cushions, loose cables, and decorative pieces from the areas we are cleaning. Larger furniture can often be moved as needed, but fragile and valuable items should be cleared from the space to keep them safe.